Engineering Support

Bangalore, Karnataka, India

We are seeking a hands-on Support Engineer which works at the intersection between our network operators and the software engineering community at RtBrick. As part of this role you will get hands on opportunity to work on a new generation of software networking stack built using distributed systems principles. This project provides an exceptional opportunity to learn, grow and work your way into new application and technology domains around containers, DevOps and Continuous integration / Continuous Development.

You will be part of a fast-paced team responsible for delivering quality code for large complex systems requirements. Open communications, empowerment, innovation, teamwork and customer success are the foundations of the team with "pay for performance" culture. Thus, you set your own limits for learning, achievements and rewards.
  • Experience supporting carrier or cloud provider networking infrastructures
  • Strong understanding and knowledge of TCP/IP, MPLS, BGP, ISIS/OSPF, VPNs, QoS, Firewall
  • Understanding of related cloud deployment paradigm using containers, DevOps and automation (Ansible) highly desired
  • Strong Troubleshooting and Triaging capabilities in scaled Networking environments
  • Ability to communicate, both oral and written, on complex technical and sales issues to a variety of audiences, including executive level technical decision-makers
  • Ability to use Robot test and verification framework to and codify encountered network problems
  • JNCIE or CCIE certification desirable BS/BA in EE/CS or equivalent with 5 - 10 year experience
  • Team-player, can-do attitude, will work well in a group environment while being able to contribute well on an individual basis
  • Willing to support off hours
  • Moderate business travel requirements

  • Understand customer use cases and from a network topology standpoint
  • Replicate customer network issues in the engineering lab or in the cloud for various topologies
  • Dive deep into each issue, own reactive fixes, and execute long term fixes
  • Automate the encountered customer network issues and codify acceptance test cases
  • Visit operations teams onsite in customer locations in Europe and the United States
  • Be obsessed with customer success and satisfaction and drive engineering to solving customer problems
  • Work with Engineering leadership and Product Management enhancing the product based on functional & operations requirements
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