Customer Support Engineer

Bengaluru, India

Description

RtBrick, disrupting industry with its cloud-native BNG and routing products, seeks a Customer Support Engineer with automation flair to join us.

Job Description:
RtBrick, a dynamic and innovative startup that designs cloud-native networking products using microservices, is seeking a talented and passionate Customer Support Engineer. Unlike traditional customer support roles, this position offers the additional opportunity to work on automation and leverage your technical skills to develop creative solutions for our customers using APIs exposed by RtBrick stack. If you are excited about working at the forefront of networking technology and helping customers succeed, we would love to hear from you!

Requirements

  • 6-10 years of experience in technical customer support or network operations
  • IP Networking basics: TCP/IP(ARP, IP, ICMP, TCP, UDP), Subnetting, IP Packet flow, OSI layers
  • Routing technologies: OSPF, ISIS, BGP, MPLS (L2 & L3 VPN), RSVP, LDP, Multicast protocols (IGMP, PIM), Multicast VPN (MVPN)
  • BNG protocols: PPPoE, DHCP, IPoE, L2TP
  • Forwarding: Hierarchical QoS, uRPF, Firewalls, ACLs
  • Switching and Data Center technologies: VLAN/Trunking, STP, RSTP, VSTP, VXLAN/EVPN, IP-Fabric as an added advantage
  • Very Strong automation skills and experience with scripting languages like Python/Robot Framework
  • Experience with traffic generators and network protocols analysis tools like IXIA, Spirent
  • Any Open Source tools usage & certifications is an added advantage
  • Knowledge of Linux, ONL infra and containers is an advantage


 

Bonuses

Benefits

Responsibilities

  • Proactively work with customers to enable them maximize usage of RtBrick products with least possible effort
  • Understand customer usecases and help with qualification of RtBrick products & features
  • Triage and resolve any issues customers face with products
  • Work with engineering to resolve new defects
  • Help engineering by collecting relevant information from live setup and reproduce the issue in LAB occasionally
  • Understand in-house regression coverage and identify gaps in test case as per customer deployments
  • Write and automate test cases related to customer usage and defect scenarios
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