Customer Success Engineer

Bengaluru, India
17 days ago

Description

RtBrick, disrupting industry with its cloud-native BNG and routing products, seeks a Customer Support Engineer with automation flair to join us.

Job Description:
RtBrick, a dynamic and innovative startup that designs cloud-native networking products using microservices, is seeking a talented and passionate Customer Support Engineer. Unlike traditional customer support roles, this position offers the additional opportunity to work on automation and leverage your technical skills to develop creative solutions for our customers using APIs exposed by RtBrick stack. If you are excited about working at the forefront of networking technology and helping customers succeed, we would love to hear from you!

Requirements

  • 6-10 years of experience in technical customer support or network operations
  • IP Networking basics: TCP/IP(ARP, IP, ICMP, TCP, UDP), Subnetting, IP Packet flow, OSI layers
  • Routing technologies: OSPF, ISIS, BGP, MPLS (L2 & L3 VPN), RSVP, LDP, Multicast protocols (IGMP, PIM), Multicast VPN (MVPN)
  • BNG protocols: PPPoE, DHCP, IPoE, L2TP
  • Forwarding: Hierarchical QoS, uRPF, Firewalls, ACLs
  • Switching and Data Center technologies: VLAN/Trunking, STP, RSTP, VSTP, VXLAN/EVPN, IP-Fabric as an added advantage
  • Very Strong automation skills and experience with scripting languages like Python/Robot Framework
  • Experience with traffic generators and network protocols analysis tools like IXIA, Spirent
  • Any Open Source tools usage & certifications is an added advantage
  • Knowledge of Linux, ONL infra and containers is an advantage


 

Responsibilities

  • Proactively work with customers to enable them maximize usage of RtBrick products with least possible effort
  • Understand customer usecases and help with qualification of RtBrick products & features
  • Triage and resolve any issues customers face with products
  • Work with engineering to resolve new defects
  • Help engineering by collecting relevant information from live setup and reproduce the issue in LAB occasionally
  • Understand in-house regression coverage and identify gaps in test case as per customer deployments
  • Write and automate test cases related to customer usage and defect scenarios

Benefits

Enjoy a great environment, great people, and a great package

  • Stock Appreciation Rights - Generous pre series-B stock options
  • Generous Gratuity Plan - Long service compensation far exceeding Indian statutory requirements 
  • Health Insurance - Premium health insurance for employee, spouse and children 
  • Working Hours - Flexible working hours with sole focus on enabling a great work environment 
  • Work Environment - Work with top industry experts in an environment that fosters co-operation, learning and developing skills 
  • Make a Difference - We're here because we want to make an impact on the world - we hope you do too!

Why Join RtBrick

Enjoy the excitement of a start-up without the risk!

We're revolutionizing the Internet's backbone by using cutting-edge software development techniques. The internet and, more specifically, broadband networks are among the most world's most critical technologies, that billions of people rely on every day. Rtbrick is revolutionizing the way these networks are constructed, moving away from traditional monolithic routing systems to a more agile, disaggregated infrastructure and distributed edge network functions. This shift mirrors transformations seen in computing and cloud technologies, marking the most profound change in networking since the inception of IP technology. 

We're pioneering a cloud-native approach, harnessing the power of container-based software, microservices, a devops philosophy, and warehouse scale tools to drive innovation. 

And although RtBrick is a young innovative company, RtBrick stands on solid financial ground: we are already cash-flow positive, backed by major telco investors like Swisscom Ventures and T-Capital, and our solutions are actively deployed by Tier-1 telcos including Deutsche Telekom (Europe's largest carrier), Regional ISPs and City ISPs—with expanding operations across Europe, North America and Asia. 

Joining RtBrick offers you the unique thrill of a startup environment, coupled with the security that comes from working in a business with substantial market presence and significant revenue streams. 

We'd love you to come and join us so why don't you embrace the opportunity to be part of a team that's not just participating in the market but actively shaping the future of telecommunications worldwide.

Apply Now